Return & Refund Policy

Returns

You may request a return within 14 days of receiving your order. Products must be unopened, unused and in their original packaging, with all seals intact. Proof of purchase is required.

For hygiene reasons, we cannot accept change-of-mind returns for opened, used or unsealed skincare and personal-care products.

Items clearly marked "final sale" and gift cards are excluded from change-of-mind returns.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives. If an item is damaged, leaking, faulty or incorrect, contact us as soon as possible, ideally within 7 days of delivery, with your order number and clear photographs of the product and packaging.

We will review the issue and arrange an appropriate replacement or refund. Where a return is necessary, we will cover the return shipping costs for confirmed faults or errors on our part. The unopened-product restriction does not apply to these claims.

How to Request a Return

Contact support@aradeshop.com with your order number, the item you wish to return and your reason.

Please wait for return instructions before sending anything back. Once approved, send your return within 14 days of approval. We recommend using tracked shipping and keeping your receipt.

Shipping Costs

Customers are responsible for return shipping on change-of-mind returns. Original delivery charges are not refundable for these returns.

Refunds

After receiving and inspecting your return, we will confirm whether it meets our return conditions. Approved refunds will be issued to your original payment method within 5 business days. Your bank or payment provider may take additional time to display the refund.

Exchanges

If you would like a different product, please request a return for the eligible unopened item and place a separate order for your preferred product.

Skin Reactions and Results

Everyone's skin is different, and results can vary. Opened products are not eligible for change-of-mind returns solely because they did not produce the expected results or did not suit your skin. If you experience a reaction or suspect a product quality issue, please contact us so we can review your concern.

Your Consumer Rights

This policy does not limit any rights or remedies available under applicable consumer protection laws, including those relating to faulty, unsafe or misrepresented products.