Orders & Payment
Browse our shop, add items to your cart, and proceed to checkout. Fill in your shipping details, select your country (Canada or United States), and complete your payment securely through Stripe.
We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment system. All transactions are encrypted and secure.
Orders can be modified or cancelled within 1 hour of placement if they haven't been processed yet. Please contact our support team immediately with your order number.
After placing your order, you'll receive an order confirmation page with your order number. You can also view your order anytime in My Orders under your account.
Shipping & Delivery
We currently ship to Canada and the United States only. We're working on expanding to more countries in the future.
Shipping is free for orders of C$200 or more (US$200 for orders shipped to the United States). Orders below that amount are charged a flat delivery fee of C$40 (US$40), shown at checkout before you pay.
Standard delivery within Canada and the US typically takes 5 to 10 business days. Express shipping options may be available at checkout for faster delivery.
Once your order has been shipped, you can track it by logging into your account and visiting My Orders. Your order status will be updated from Processing to Shipped to Delivered.
Returns & Refunds
We accept returns within 14 days of delivery for items that are unused and in their original packaging. Please contact our support team to initiate a return.
Contact our support team with your order number and reason for the return. Once we receive and inspect the returned item, your refund will be processed within 5 to 10 business days.
Yes, you can request an exchange for a different product of the same value within 14 days of delivery. Contact our support team to arrange an exchange.
Account & Profile
Yes, you need to create an account to place orders. This allows you to track your orders, save your shipping address, and manage your profile.
Click the account icon in the top right corner and select Sign Up. Enter your name, email, and password to get started.
Go to My Account > Saved Addresses and add your shipping address. It will be automatically filled in during checkout.
Click Sign In, then click Forgot Password. Enter your email address and we'll send you a link to reset your password.
Products
Yes, all products sold on Arade are 100% authentic. We source directly from authorized distributors and brands.
Yes! If you've purchased a product, you can leave a verified review after your order is delivered. Go to My Orders, select the order, and click Write a Review on the product.
Out of stock products will be clearly marked. We restock regularly, so check back soon or contact us to find out when a product will be available again.